Customer

Enter the name of the company that the PINsafe license belongs to.

Reseller

Enter the name of the company that is dealing with the support ticket on behalf of the customer.

Requestor Name:

Provide your full name.

Requestor Email:

Provide your email address, where ticket responses will be sent.

Telephone Number:

Provide your telephone number (and country code) in case we need to call you.

Select the product type:

Select the install base:

Select the appliance type:

Select the appliance version:

Select your appliance version subset.
This information is visible when you login via SSH (if your appliance has CMI, there is a versions screen).

Please provide your appliance version number:

Select the CMI version of the appliance:

Select your CMI version subset.
This information is visible in the CMI versions screen, on newer appliances that have CMI.

Please provide your CMI version number:

Select the PINsafe version:

Select your PINsafe version subset.
Provide the build number of the PINsafe version e.g. enter '2989' for PINsafe version 3.5.2989.
(Note that the full PINsafe version number can be obtained from the top right hand corner of the PINsafe Administration Console, via a web browser.)

Subject (Brief Synopsis)

Describe the problem in no more than 5 words. E.g. 'Locked out of admin console'

Describe your problem in detail: